We believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
If you wish to cancel your order, please do so within 24 hours of placing the order. You can cancel your order with order id by emailing us at contact@trayees.in . We will not be able to process cancellations after this period.
Instructions for Unboxing and Product Inspection
Upon receiving your order, it is important to carefully inspect the package and its contents to ensure everything is in good condition.
For verification purposes, we require customers to record a video while unboxing the package.
The video should clearly show –
- The unopened package
- The unpacking process
- The condition of the product upon arrival.
[Note – The video serves as documented proof of the product’s condition at the time of delivery, may be required for any future issues with the order.]
Damaged or Wrong Product Policy: You are important to us!
In the event, if the product is found to be damaged or wrong product received, as found in the unboxing process video recording, we will initiate a necessary action without any further delay refund of the prepaid or cash on delivery amount.
Please notify us over contact@trayees.in immediately upon discovering any damage and provide the video recording as proof.
By accepting this policy, you acknowledge that the video recording serves as conclusive evidence of the product’s condition upon delivery, and you agree to cooperate with our customer service team to facilitate the refund process if necessary.