FAQ
Frequently Asked Questions (FAQ)
Welcome to Trayees! Here you'll find answers to the most commonly asked questions. If you can't find what you're looking for, feel free to [contact us](mailto:support@trayees.store).
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📦 Orders & Shipping
1. How do I place an order?
Simply browse our collection, select your preferred items, add them to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.
2. How long does shipping take?
Shipping times depend on your location:
India: 3-7 business days
International: 7-15 business days
You’ll receive tracking information once your order ships.
3. Do you offer free shipping?
Yes, we offer free shipping on orders above ₹1500 (India only). International shipping charges vary and will be shown at checkout.
4. Can I track my order?
Yes! Once your order is shipped, you'll receive a tracking link via email.
Returns & Exchanges
5. What is your return policy ?
We accept returns within **7 days of delivery** for unused and unworn items with original packaging. For details, check our [Return Policy](#).
6. How do I initiate a return or exchange ?
Email us at [support@trayees.store](mailto:support@trayees.store) with your order number and reason for return. Our team will guide you through the process.
7. Are there any items that cannot be returned?
Yes, certain items like innerwear, customized products, and clearance sale items are non-returnable.
💳 Payments
8. What payment methods do you accept?
We accept:
* Credit/Debit Cards
* UPI
* Net Banking
* Wallets
* Cash on Delivery (COD) – available in select locations
9. Is Cash on Delivery available?
Yes, we offer COD on orders within India. A small COD fee may apply.
10. Is it safe to shop on trayees.store?
Absolutely. We use secure payment gateways and SSL encryption to protect your data.
👕 Products & Sizing
11. How do I know my size?
Check our detailed [Size Guide](#) available on each product page. Still unsure? Reach out and we’ll help you choose the perfect fit.
12. Are your products sustainable or ethically made ?
Yes, we’re committed to ethical sourcing and environmentally friendly practices. Learn more on our [About Us](#) page.
📩 Contact & Support
13. How can I contact customer support?
Email us at [support@trayees.store](mailto:support@trayees.store) or use our [Contact Form](#). We aim to respond within 24 hours (Monday to Saturday).
14. Do you offer gift cards or gifting options?
Yes, we offer digital gift cards. You can also add a gift note during checkout.
15. I entered the wrong address. What should I do?
Contact us immediately at [support@trayees.store](mailto:support@trayees.store). If the order hasn’t shipped yet, we’ll update the address.
🌐 Other Questions
16. Do you ship internationally?
Yes, we ship worldwide! International shipping charges apply and are calculated at checkout.
17. Can I cancel my order?
Orders can be canceled within 12 hours of placement. Once shipped, cancellation is no longer possible. View Our Cancellation Policy Here.
18. How do I stay updated on new launches and offers?
Subscribe to our newsletter or follow us on Instagram [@trayees.store](https://instagram.com/trayees.store) for the latest drops and exclusive deals!